Legal

Terms of Service

Last updated: 15 June 2026

These Terms of Service (“Terms”) govern your access to and use of the Ulbry website and the Ulbry WhatsApp sales-inbox service (the “Service”), provided by Ulbry (“we”, “us”). These Terms work together with our Privacy Policy. By using the Service you agree to both. If you do not agree, do not use the Service.

1. The Service

Ulbry provides software that connects to WhatsApp to qualify inbound chats with an AI agent, create team group chats, and track conversations, pipeline, and support cases. We may update, add, or remove features at any time.

2. Eligibility & accounts

You must be at least 18 and able to enter a binding contract, and use the Service for business purposes. You are responsible for the accuracy of your account information, for your team members’ activity, and for keeping your credentials secure.

3. Acceptable use

You agree not to:

You are responsible for obtaining all consents from, and providing all notices to, the customers you communicate with through the Service.

4. Customer data & your responsibilities

You retain ownership of the data you and your customers submit through the Service (“Customer Data”). To operate the Service, we store and process the messages, contact details, and related metadata exchanged through your connected WhatsApp number(s) — for example to provide the shared inbox, conversation history, AI agent, pipeline, and support tools. You grant us a limited licence to process Customer Data to provide, secure, and improve the Service. You are responsible for the lawfulness of Customer Data and your use of it, including having a lawful basis and any required consent to message your customers and to have their messages processed. Our processing of personal data is described in our Privacy Policy and Data & GDPR page.

5. WhatsApp, Meta & third-party services

The Service connects to WhatsApp to send and receive messages. Ulbry is independent and is not affiliated with, sponsored, or endorsed by WhatsApp or Meta, and your use of those platforms is governed by their own terms and policies, which you must follow.

WhatsApp or Meta may restrict, suspend, block, ban, or remove any WhatsApp number or account — including yours — at their sole discretion, at any time, and without notice. You acknowledge that connecting or automating a WhatsApp account carries an inherent risk of this happening, and you use the Service with your own WhatsApp number(s) entirely at your own risk.

To the maximum extent permitted by law, Ulbry is not responsible or liable for any restriction, suspension, block, ban, loss of a number, deliverability failure, or any resulting loss of data, contacts, revenue, or business. We do not control and cannot guarantee the availability of WhatsApp or Meta. We recommend using a dedicated number and keeping your own backups.

The Service may also connect to other third-party services you choose to enable (for example CRM systems, analytics, or our payment processor). We do not control and are not responsible for third-party services, their availability, or their terms; your use of them is at your own risk and governed by their own agreements.

6. Subscription, billing & refunds

Plans and prices are described on our pricing page. Paid plans are billed in advance on a recurring basis (monthly unless stated) and renew automatically until cancelled. Payment is collected through our third-party payment processor; by subscribing you authorise us to charge your payment method for each renewal. Fees are exclusive of taxes unless stated.

You can cancel at any time from your account or by emailing hello@ulbry.com; cancellation takes effect at the end of the current billing period and stops future renewals. Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods, downgrades, or unused time. If you believe you were charged in error, contact us within 30 days and we will look into it.

7. Intellectual property

The Service, including its software, design, and trademarks, is owned by Ulbry and its licensors and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.

8. Disclaimers & AI-generated content

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

The Service includes an AI agent that drafts and may automatically send replies. AI output can be inaccurate, incomplete, out of date, or inappropriate. You are responsible for configuring, supervising, and reviewing the AI agent, and you remain solely responsible for every message sent from your account — including AI-generated messages — and for any reliance placed on them by you or your customers. You should not use the AI for advice that requires licensed or professional judgement without human review. To the maximum extent permitted by law, Ulbry is not liable for AI-generated content or its consequences.

9. Limitation of liability

To the maximum extent permitted by law, Ulbry will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our total liability for any claim will not exceed the amount you paid us in the three (3) months before the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold Ulbry harmless from claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your breach of these Terms or applicable law.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or to comply with law. On termination, your right to use the Service ends; sections that by their nature should survive will survive.

12. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and update the date above. Continued use after changes take effect means you accept them.

13. Governing law

These Terms are governed by the laws of the Russian Federation. Disputes that cannot be resolved amicably will be handled by the competent court at the Provider’s place of registration in the Russian Federation, in accordance with Russian law.

14. General

If any provision is found unenforceable, the rest remain in force. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). Each party will keep the other’s non-public information confidential and use it only to provide or use the Service. These Terms, together with our Privacy Policy, are the entire agreement between you and Ulbry regarding the Service.

15. Contact

Questions about these Terms? Email hello@ulbry.com.